Registration and Login

Q: I forgot my password.

A: Please go to the "Login" page locate at the top of the page. Click on the “Forgot your password?” link at the bottom of the Login page. Enter your username, which should be your email address, and your password will be sent to you via email.

Q: My password won’t work.

A: Be sure that the password is in the right case format. If that still does not work, you can retrieve your password by clicking on the "Login" link at the top of the page. Click on the “Forgot your password?” link at the bottom of the Login page.

Q: How do I change my password?

A:

NEED UPDATE

To change your existing password, select Manage My Account from the My Account section on your My Account home page. From this window you can select Change Password. Your new password must be at least eight characters and must contain both alpha and numeric characters.

 

Q: I forgot my login ID.

A: It is very likely that your username is your email address at work. If this does not work, please contact your local Tennant Administrator to retrieve your login ID.

Q: I am getting a message that my user id is locked.

A: Please contact your local Tennant Administrator to reset your access.

Q: I am getting a message that my account has been deleted.

A: Please contact your local Tennant Administrator to check on your access.

Q: What if someone in my organisation has lost their login or password?

A: If a user cannot log in due to a forgotten login (which is their email address), they can contact their local Tennant Administrator to determine which email address was used to log in. If they forgot their password, they can select Forgot Your Password from the login screen. This process will send them their password via email.

Q: How do others in my organisation access My Account?

A:

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Others in your organisation can sign up for My Account by going to www.tennantco.com. They can select the orange button at the top of the image which says “New User? Register Now”. This will guide them through the registration process. Note that all who register for My Account must have a valid customer account number. Information on how to locate your customer account number available right on the User Registration page.

 

Q: How do we remove someone in our organisation from My Account?

A: Please contact your local Tennant Administrator to remove access for any past employees or employees who do not need access.

Q: How many people from my company can use My Account?

A:

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There is no limit to the number of users your organisation may authorise to access content, or view/purchase Tennant parts and consumables. All authorised users must have a unique user account. To set up a user, click on the "Sign Up" link at the top of the page. Here you can create your account.

 

Q: Can I get on My Account without an account number?

A: You can browse the public site, but to access secured content on My Account, you must have a valid customer account in the system. Your customer account number is located on your invoice under "Customer Number". To sign up click on the "Sign Up" link at the top of the page.

Q: How can I find my customer account number if I don’t know it?

A: Your customer account number is located on your invoice under "Customer Number". You can also go to the homepage of My Account and click on the link "Finding your customer Account Number" located in the left side bar. If this doesn’t work, please contact your local Customer Service Administrator.

Q: Why can’t I see the same things that my co-worker does in My Account?”

A: Each user can have different access based on assigned user role in My Account. Some users can see all features while some have a very limited view.

Q: How do I change my user role?

A: Please contact your local Tennant Administrator.

Q: How long can I be on the My Account site?

A:

NEED UPDATE

My Account is set up to “time out” a user’s session after 80 minutes of activity. This is done for security reasons so sessions are not left open for unlimited amounts of time. My Account has two different areas that are monitored: Content/Information and Transactions (order entry, view orders, account summary info). It is possible to have the transaction area time-out even if you are actively looking at an area such as product information and vice-versa. If this happens, trying to view an order or other type of transactional information will produce an error. Logging off the system and logging back in will take care of this.