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Tennant's Digital Transformation
Tennant is embarking on a Digital Transformation initiative to modernise our Enterprise Resource Platform (ERP) and technology landscape. We’re excited to share with you that Tennant is migrating to the new and improved ERP system in 2025.
Together, we stand to benefit from this modernisation. In this transition, there will be some changes, and the intent of this communication is to be transparent and inform you of these changes:
- Customer Numbers will be changing
- Part Numbers will be changing
- Documents and forms may have new formats
- Payment Portal
To help you and your teams to transition to the new numbering and ensure a smooth transition, our systems will continue to accept and translate any legacy customer or part numbers. Our communications, documents, forms, and invoices will also have both legacy and new part and customer numbers.
As you have questions about what this means for you, I encourage you to reach out to your Tennant Sales and Customer Care contacts as they are prepared to engage in a meaningful dialog with you along this journey.
Thank you for your business, your partnership, and your patience as we complete our digital transformation journey. We’re excited about how this transition will position us to better serve you.
Customer Numbers
All accounts will be upgraded to new Customer Numbers (Sold-Tos), with historical data automatically linked to ensure a smooth system migration. Both your previous and new account numbers will be visible in your profile. You can continue to use your current My Account login without re-registering. New customers can still register with their historical Customer Number.
Part Numbers
Existing part numbers will change to create a globally recognised product structure. Following our transition, future communications will reference new material numbers. To guarantee zero friction to your day-to-day operations, you can still search historical numbers to be indicated to the newly changed number.
Payment Portal
You asked and we listened. Tennant will be integrating our billing portal directly into My Account to create a more modern and streamlined experience. Now you have the ability to manage invoices, view billing credits, make payments, and access your full payment history data all in one convenient location.* Additional functionality has been added:
- In-portal bill payments
- Bulk invoice download
- Credit card management
Historical invoice data will no longer be available for download within the portal during this update. Only new and open invoices will appear in the updated portal following the transition. These invoices will feature new invoice numbers and contain the updated material numbers.
As part of our ongoing improvements, we've updated our credit card processing system. Customers will be required to re-enter credit card information into the platform for future transactions.
*Some capabilities may be restricted.
FAQs
We’re seeking to better serve our customers by improving and standardising internal processes across the organization and introducing leading-class technology to improve operational efficiencies that provide us with more time for solving customer problems, creating innovative products, and providing an exceptional experience to those who do business with us.
The official go-live date is Monday September 1st. There will be a system cutover period ahead of this date. More information will be shared closer to this cutover period regarding our strategies to simplify and minimise its impact.
Tennant is deploying several strategies to limit disruption to our customers. We will be thoroughly testing the system to ensure that our end-to-end processes are working as designed. Our internal teams will be sufficiently trained in the new system. We’ll also deploy proactive business readiness strategies that are focused on mitigating risks, providing advance communications to customers, and post go-live monitoring to rapidly address feedback or issues we may experience.
Yes, customer numbers will be changing. However, we will be able to accept and transact with legacy numbers.
Yes, part numbers will change. However, we will be able to accept and transact with legacy numbers.
Yes, form outputs and documents will have a new look and format. Rest assured; all critical information will still be included that will allow us to effectively transact with you, our customer. We will provide you with templates in advance of go-live.
