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Robotics Customer Success Team
Your Success is Our Mission, from Day One and Beyond
Investing in autonomous mobile robots is a significant commitment. Tennant Company’s Customer Success team aims to help your robotic floor care program start strong, operate efficiently and continue delivering value well into the future.
Value Pillars
Fast time-to-value
From onboarding to training, we help your team adopt robotics quickly and confidently, with guidance from a Customer Success Team that understands robotic operations.
Here when you need us
We are here to support your needs beyond launch. From helping you navigate daily operations to supporting your team as your robotics program grows.
Insights that drive better outcomes
Turn performance data into practical recommendations. By monitoring assists, route completion, and usage trends, we can help you identify opportunities to improve adoption, reduce friction, and get more value from your robots.
What sets Tennant Robotics apart
When you work with Tennant Company on robotics, you're not just investing in technology.
Built to support deployments at scale
A successful robotics program takes more than shipping units. Tennant Robotics brings people, coordination, and proven playbooks needed to manage deployment complexity from planning through go-live, with Customer Success, Deployment Operations Specialists, and Automation Success Technicians aligned around your timeline, site readiness, and launch needs.
Tennant Robotics Customer Journey
Support that continues through every stage.
Before you buy
See it working for a business like yours.
With on-site demos tailored to your industry and needs, you can see how autonomous cleaning fits your facility before making a long-term commitment.
Getting started
A smooth handoff from decision to deployment.
Before your unit ships, we offer a deployment preparation call to align timeline, logistics, and expectations. The goal is a clean handoff from purchase to go-live.
Go-live
Up and running, done right.
We make sure the right pieces are in place, including training, mobile app access, reporting, and on-site deployment support, so you can start seeing your robot’s value from day one.
Day to Day
Real people. Real support.
Your Customer Success Team monitors usage and performance trends. If at any time you need support, our team is here for you.
Robotic Growth
Turning operational insights into informed growth decisions.
We help you understand performance across your operation and provide visibility into where automation may have the greatest impact. When it’s time to evaluate program expansion, we bring insights grounded in real usage data and operational outcomes, helping you make decisions with confidence.
Performance Food Group (PFG) Success Story
To improve operational efficiency and reduce the burden of manual cleaning, PFG deployed Tennant’s T16AMR Industrial Robotic Scrubber in 2024, bringing autonomous cleaning technology into its food distribution operation.
Already a customer?
Your Tennant Robotics Customer Success team is ready to help you get the most out of your robot.
Contact us at customersuccess@tennantco.com* to let us know how we can help!
* Expect a response within 48 - 72 hours after inquiry submission.
Want to learn more?
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