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Robotic Gold Service Plan


Protect your investment with our Robotic Gold Service Plan. This plan provides better financial predictability and risk mitigation, optimizes your machine’s performance, and promotes maximum uptime.




TennantTrue® Service Provides Peace of Mind

Financial Predictability
and Risk Mitigation

Protect the investment of your Robotic Floor Cleaning equipment through extension of the factory warranty to full coverage of all components against material defects.

Optimized
Performance

The combination of planned maintenance and the use of high-quality OEM parts will keep your machine operating at its best.

Maximized
Uptime

Virtually immediate telephone technical support from Robotic repair experts, and 48 hour on-site support from factory-direct technicians can get your machine running quickly. This quick response and proven tech experience reduce your risk of costly breakdowns, which cause downtime and last-minute machine rentals.




About TennantTrue Service

200,000+ resolved calls each year

9 years average tenure of Service Representatives

74 NPS Score

1.74 days response time

500+ factory-direct Service Technicians serving North America




Robotic Gold Service at a Glance


Included:

  • Planned maintenance (includes labor and travel)
  • On-Demand breakdown and repair service (includes travel and labor)
  • Planned maintenance related and repair parts*
  • Prioritized onsite response
  • Discounted labor rate for billable charges

Optional:

  • Fixed pricing
  • Scheduled billing (pre-pay or monthly)

* Chemicals, pads and customer abuse / misuse / casualty events not covered.

X6 ROVR Autonomous Floor Scrubber

What is Included with TennantTrue Robotic Gold Service?


Planned maintenance

Planned
Maintenance

Planned Maintenance (PM) by certified Tennant Technicians.

Planned maintenance visits include:

  • Inspections / diagnostics
  • Lubrication
  • Maintenance parts
  • Adjustments
OEM Parts and Factory Updates

OEM Parts and
Factory Updates

OEM parts and factory updates applied during service visits.

Included:

  • All parts, including batteries
  • Replacement brushes (extra fee for abrassive and super abrassive)

Not Included:

  • Chemicals
  • Pads
  • Trip, labor and parts needed due to customer misuse or abuse or casualty events
Priority Repair Response

Priority Breakdown
Repair Response

Priority repair response and parts / labor coverage for equipment breakdowns.

Breakdown repair visits include:

  • Trip
  • Labor
  • Most parts
Technical Assistance Center Access

Technical Assistance
Center Access

Access to Tennant's Technical Assistance Center (TAC)


Schedule Service Today

Are you a current customer who needs to schedule a visit from a factory-trained Tennant Service Technician? Log in to My Account and get started!




Request Info




T7AMR in a warehouse

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