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⚠ Tennant is undergoing a system transformation to modernize our technology landscape. You will not be able to place orders or submit Service Requests within My Account beginning at 12:00am on Friday October 31st through Monday November 3rd. You may also experience technical difficulties during this time. Learn more
Tennant Equipment Service Plans
Protect Your Investment with Tennant Service Plans
By purchasing Tennant floor cleaning equipment, you've demonstrated a commitment to keeping your facilities in outstanding condition — clean, safe and always looking their best. Now that you’ve chosen your equipment, protect your investment by choosing a TennantTrue® Service plan to keep your equipment running optimally. Our service plans are backed by an unparalleled network of factory-trained technicians and includes genuine original equipment manufacturer parts designed for peak performance in Tennant equipment. The benefits of TennantTrue® Service begin on day one and last for the life of your machine.
Schedule Service Today
Are you a current customer who needs to schedule a visit from a factory-trained Tennant Service Technician? Log in to My Account and get started!
BENEFITS
Lower Total Cost of Ownership
- Control your operational budget with predictable service fees.
- Reduce risk of costly breakdowns with regularly scheduled maintenance.
- Increase productivity and reduce downtime for repairs by keeping machines running optimally.
- Avoid most unexpected breakdowns and the need for expensive last-minute equipment rentals.
Optimize Equipment Life
- Keep equipment running at optimum performance levels longer with regular scheduled maintenance.
- Trust genuine TennantTrue parts built specifically for Tennant machines to deliver a higher level of clean.
- Optimize the life of your floor cleaning equipment with service by factory-certified Tennant service technicians with an average of ten years of experience.
Optimize Performance
- Assurance machines are running at peak levels with use of TennantTrue Parts.
- Maximize equipment uptime by mitigating surprise breakdown repairs.
Get Answers Fast
- Get solutions on-site from Tennant's network of local service technicians.
- Get answers by phone from the Tennant Tech Line staffed by expert service representatives.
Leave it to Us
Your in-house or third-party service providers specialize in maintaining your production equipment and provide you the best value when they do that work. They are specialists and ensure that critical business equipment runs well and consistently.
In the same way, Tennant service specialists are accomplished at maintaining and repairing dedicated cleaning equipment. Use Tennant’s service program to allow your specialists to focus where they can do their best work, and give you the best value.
Realize Warranty Savings
Tennant Service
- Experienced in capturing warranty savings
- Equipped with OEM parts that support performance and warranty claims
3rd Party / In-House
- May not be able to seek out and capture warranty dollars
- Could also use non-OEM parts, which may affect warranty claims
Minimize Repair Time
Tennant Service
- Carry an extensive inventory of parts to speed repairs
- Familiar with equipment, so they can diagnose and fix issues efficiently
3rd Party / In-House
- May not have parts on hand, so machines may be down longer
- May not be familiar with unique parts on scrubbers and sweepers, so repairs can take longer
Learn Actionable Fleet Insights
Tennant Service
- Capture information at each service call to feed into Tennant’s IRIS® Service Reporter system
- Insights from fleet service data help you drive operational consistency and control costs
3rd Party / In-House
- In-house and 3rd party provider repairs are not aggregated into Tennant’s data set
- Harder to capture and use fleet data for decision-making
Get Tennant Expertise
Tennant Service
- Specially trained to service cleaning equipment
- Have an average tenure of 8 years
- Can quickly diagnose and address problems
- Fine with working on dirty floor cleaning equipment!
3rd Party / In-House
- Lack a Tennant Service tech’s level of knowledge of cleaning equipment
- May take longer to diagnose and repair equipment
- Less than excited to work on dirty machines
TESTIMONIALS
Hear Tennant Service Testimonials from our Customers
Regardless of your industry or the number of machines at your facility, there is a TennantTrue Service Plan for you. Our customers tell you about their experiences across a broad range of applications.
PLANS
CHOOSE THE RIGHT TENNANTTRUE® SERVICE PLAN FOR YOUR NEEDS
GOLD SERVICE
Help control your budget with consistent service costs. This comprehensive service program includes coverage for planned maintenance, machine breakdowns, batteries, brushes, and most other parts.
SILVER SERVICE
Gain predictability and control of routine maintenance costs. TennantTrue® Silver Service provides planned maintenance and covers select wearable parts.
PAY AS YOU GO SERVICE
Receive planned maintenance at regular intervals, but only pay for services when performed based on actual labor and parts. This plan offers reduced labor costs.
BLOCK OF TIME
Gain consistency with this plan which provides the same tech on-site on the same day at the same time. Structured in six-hour visits every week or every other week, this is ideal for customers that have campus-like environments and a variety of makes and models in their fleet.
AMR SERVICE
Cutting-edge technology requires special know-how when it comes to service. Our factory-trained service representatives have unsurpassed experience with Tennant robotic cleaning equipment. Choose one of our AMR service plans to keep your machines operating at peak performance.
COMPARE PLANS
| Plan Inclusions | No Agreement | Pay as You Go | Block of Time | Silver | Gold |
AMR Silver | AMR Gold |
|---|---|---|---|---|---|---|---|
| Scheduled Equipment Inspection | ● | ||||||
| Planned Maintenance (includes labor and travel) |
● | ● | ● | ● | ● | ||
| On-Demand Breakdown Repair Service (excludes labor and travel) |
● | ● | ● | ● | ● | ||
| On-Demand Breakdown Repair Service (includes labor and travel) |
● | ● | |||||
| Wear to Wearable* | ● | ● | ● | ● | |||
| Next Day Onsite Response** | ○ | ○ | ○ | ○ | ● | ||
| Virtual Technician Support*** | ● | ● | |||||
| New Equipment**** (< 6 months in service) |
● | ● | ● | ● | ● | ● | |
| In-Service Equipment (> 6 months in service) |
● | ● | ● | ||||
| Discounted Labor Rate for Billable Charges | ● | ● | ● | ● | ● | ● | |
| Fixed Pricing | ○ | ○ | ○ | ○ | ○ | ||
| Scheduled Billing (pre-pay or monthly) |
○ | ○ | ○ | ○ | ○ |
● - included
○ - optional
*Chemicals, pads and customer abuse not covered
**Next business day on-site Service Level Agreement dependent upon triage call prior to 1 p.m. CT; applies in standard direct service areas only
***Provided M – F 7AM – 6PM CST, excluding holidays
****AMR Core is only available for new equipment at time of sale
REQUEST INFO
To speak to a Tennant representative about our TennantTrue Service Plans, please fill out the form below and a you will be contacted shortly.
